Privacy Policy

Last Updated: 25th April, 2025

This Privacy Policy explains how London City Banners (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or interact with www.londoncitybanners.co.uk (“our website”).

This policy applies only to data collected through our website and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect and store information that you voluntarily provide to us, which may include:

Your name
Email address
Contact number
Billing and delivery addresses
Payment details (via secure third-party payment processors – card details are never stored)
Order information and message history

We may also collect certain non-personal data through cookies and tracking tools (see Section 6).

2. How Your Information Is Used

We only use your personal data to support your interaction with us, such as:

Processing your orders and managing deliveries
Responding to queries or support requests
Sending updates about your orders, policies, or new services
Creating invoices and payment records
Delivering promotional content (only if you opt in)

We never sell or trade your data for marketing. However, we may securely share it with trusted third parties such as courier services or payment gateways to fulfil your order.

3. Your Rights Under UK GDPR

You have the right to:

View the personal data we hold about you
Request corrections or updates to inaccurate details
Ask us to delete your information entirely
Restrict or object to how we process your data
Request a copy of your data in a portable format (e.g. CSV)

To exercise any of these rights, contact us at support@londoncitybanners.co.uk. We aim to respond within 30 days.

4. Data Security Measures

We are committed to protecting your data with strong security measures, including:

TLS encryption (HTTPS) across all website pages
AES 256-bit encryption for stored information
Payment processing through PCI-DSS compliant gateways
Internal access limited to authorised staff only
Routine encrypted backups stored offsite

While we take every precaution, no online system is completely immune to breaches. Should any data incident occur, we will notify you promptly, as required by law.

5. Accounts and Order Processing

When you place an order or register on our website, we may collect personal details necessary for fulfilling your purchase and communicating any issues.

We retain order-related data strictly for legal, operational, and customer service purposes.

6. Cookies and Tracking Tools

Our website uses cookies to:

Store your preferences and improve navigation
Analyse anonymous visitor behaviour to improve the site
Enable secure login and shopping cart features

Cookies do not store personal information. By continuing to use our site, you consent to our cookie use as described in our Cookie Policy. You may disable cookies in your browser, but this could affect some features.

7. External Links

We may provide links to other websites for your convenience. Please note that we are not responsible for their content or privacy practices. We recommend reading the privacy policies of any external sites you visit.

8. Email Updates & Marketing

If you choose to receive marketing communications, we may send occasional emails with promotions, updates, or offers from London City Banners. You can unsubscribe anytime by clicking the link in our emails or by contacting support@londoncitybanners.co.uk.

9. GDPR Compliance Steps

To ensure full GDPR compliance, we’ve taken the following actions:

Data Processing Agreements with all third-party providers
Clear opt-in/opt-out options at all data collection points
Easy data access, export, and deletion upon request
A documented breach notification process

10. Policy Changes

We may update this Privacy Policy from time to time. The latest version will always appear on this page, with the “Last Updated” date noted above. Please check back periodically for updates.